Project Overview:

Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months ended September 30, 2020, the company generated Net sales over $18 billion.
Broad array of offerings range from hardware and software to integrated IT solutions such as security, cloud, data center and networking. 

Where do you want to go in your career? Whatever and wherever that is, you'll find it at CDW. From the teammates beside us to the leaders who guide us, we move forward together—and we always have your back. As a UX Designer, you'll be trusted to deliver a best-in-class digital experience in an environment that is energetic and collaborative. Our client is a place where we aspire every day to be better than we were yesterday.

The Sr. UX Product Designer is responsible for developing and designing the customer experience for our client services and solutions and web products. This role translates customer needs, business goals, and technical feasibility into an effective design solution while maintaining the our client brand and adhering to the our client design guideline. The Sr. UX Product Designer demonstrates conceptual thinking and deep understanding of a product and its users.

Ганна Ігнатьєва
  • Design strategy — Work closely with design leadership to ensure that experiences align with our global design strategy. Help evangelize user-centered design within the business, and advocate for strategic user outcomes. Assist in crafting prototypes and materials that represents the experiences that our team creates;
  • Project leadership — Work hand in hand with product managers to define the vision for services and solutions experience. Drive clarity of project requirements, deliverables and expected timelines. Facilitate collaborations between supporting designers. Ensure high quality UX deliverables, ensure that the final product going to users meets our standard of quality, aesthetic & usability;
  • Use diverse inputs —e.g., product leadership, market analysis, customer feedback, metrics, and usability findings — to identify and define new concepts and solutions to customer problems;
  • Utilizes the Design Thinking process as a framework for product discovery and innovative problem solving;
  • Collaborates cross functionally with internal/external stakeholders to help define, develop and deliver best-in-class experiences for CDW web and mobile products;
  • Takes command of the experience and embraces product ownership in concert with Product Management and Engineering, ensuring delivery of goals and solutions within an agile development environment;
  • Participates & supports product & engineering team with any user experience needs throughout different phases of the project (planning, pre-work, elaboration, and post-work);
  • Able to work effectively in a fast-moving environment, juggle multiple projects, and prioritize work according to roadmap discovery and delivery schedules;
  • Participate and facilitate design critiques, executive design reviews, studios and workshops with peers across UX and UI disciplines, as well as product management and executive leadership;
  • Proactively stay abreast of industry trends, standards and best practices, consistently re-evaluating current implementations and identifying opportunities for improvement;
  • Conducts user-centered research and testing using advanced methodologies and techniques;
  • Works closely with A/B testing and site analytics teams to interpret quantitative/qualitative customer data and inform thoughtful design decisions;
  • Presents UX recommendations in the appropriate fidelity to effectively communicate ideas and proposed customer experiences (i.e. sketches, concept storyboarding, wireframes, user flows and prototypes);
  • Serve as mentor and coach, and aid in the development of design talent;
  • The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Position Descriptions are subject to change.
  • 5-7+ years of professional design experience for either B2B or B2C brands with a focus on complex design systems;
  • A portfolio of work demonstrating approach to complex problem solving;
  • Expertise in working with cross-functional teams with strong advocacy of user’s experience;
  • Strong communication skills with the ability to negotiate design decisions, navigate multiple perspectives, redefine existing experiences at scale, as well as imagine new features and experiences;
  • Expertise in wireframing and prototyping tools (Sketch, Adobe XD, Axure, Figma, etc…);
  • Demonstrated experience with designing user experiences across various design modalities;
  • Strong familiarity with interaction design principles, usability testing, human centered research, standards and best practices;
  • Attention to detail and ability to creatively problem solve;
  • Excellent written and verbal communications skills with the ability to effectively interact with all stakeholders including senior leadership;
  • Ability to work effectively with cross-functional team members including UI designers, product managers, engineers, and delivery/SCRUM managers;
  • Proven track record of balancing multiple priorities simultaneously and negotiating workflow, while meeting deadlines;
  • Experience with responsive design for mobile web and native applications;
  • Familiarity in HTML, CSS, and standard web technologies;
  • Familiarity with web standards/guidelines and designing for accessibility (WCAG 2.1).
Higher Education:
  • Bachelor's degree in Interaction Design, Human Factors, HCI, or related discipline, Master’s degree in Human Computer Interaction preferred.

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